Refund Policy

Invitation Health Guide provides health-related information and may refer readers to products available from independent third-party sellers. Purchases are completed directly with those sellers. We do not process payments, fulfil orders or issue refunds for products purchased through external websites.

Refunds and Returns

Any request for a refund, return, replacement, exchange or order cancellation must be made directly to the seller from whom the product was purchased.

The seller’s own refund and return terms will apply to the transaction, together with any rights available to you under applicable Australian consumer law.

If you are unsure which seller processed your purchase, check your order confirmation, payment receipt or bank statement for the relevant merchant details.

Faulty or Incorrect Products

If a product is faulty, damaged, incorrect or does not meet the terms under which it was sold, please contact the seller that supplied the product.

Australian Consumer Law provides certain consumer guarantees that cannot be excluded. This policy does not affect any rights you may have against the seller under those guarantees.

Third-Party Policies

Third-party sellers may have different procedures and timeframes for change-of-mind returns and other voluntary refund requests. These conditions are determined by the individual seller and should be reviewed before purchasing.

Contacting Us

If your enquiry relates to information published on Invitation Health Guide rather than a purchase or refund, you can contact us through the contact details provided on this website.